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VsupportU provide wide rage of support & services to technology related problems. Our Expert support team primarily focuses on the convenience of the customers. Technical support is delivered to customers through Chat and Email, 24*7*365. |
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VsupportU is built on Multi-tired technical support to better server a business or customer base. The initial support representatives analyze the problem and identify what the customer is trying to accomplish. They take control of the customers system and verify the issue and fix the problem. Our success rate by the initial support representative is around 80% to 90% and incase if it is not resolved it would be escalated to the escalation team who have much more knowledge about the product or services. They try to investigate the steps performed by the level 1 support personnel and try to do advanced diagnostic by contacting the research team. The research team closely works with the Level 2 team and tries to discover proper solution for all the computer related issues. In some parts of the globe the Level 2 team also provides technical support at the customer door steps. VsupportU provides customer a complete refund of money if the issue is not resolved to the customer’s satisfaction. |
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VsupportU believes in safe and secure method of troubleshooting, that’s the reason we use the concept of Remote Computer Repair. With customer’s permission, the technician take control of the customer computer remotely and help fixing various issues in the system such as installation of a product, running a scan, collecting log files required for the research team to analyze the problem and so on. Remote Computer Repair has embraced many customers’ as it saves their valuable time of taking the system to a shop and waiting for weeks to get it back. VsupportU provides Remote Computer Repair at less cost but of high quality. |
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Reason for customers selecting VsupportU, is we have experts from: |
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